RETURN AND REFUND POLICY

14-Day Returns - We accept returns within 14 days of the date you receive your order. If 14 days have passed since delivery, We are unable to offer refunds past that 14 day's after delivery confirmed by the shipping provider, and unfortunately because of the rarity of our products exchanges are not available. 

Eligibility - To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required. If you are unable to provide your order receipt, a member of our customer support team will contact you to answer a few questions so we are able to locate your order in our system. Once order is verified we will begin the return process.

How to Start a Return - To initiate a return, please contact us at customersupport@newagerealms.com, or use the contact us page that you can find on the bottom of every page on our website. Once you click on the contact us link, you will be routed to a form. Fill out the required fields and submit. Once we receive your request for contact, our customer service team will reach out to you. Once your return is approved, we'll send you instructions on where to send your item. Items sent back without prior authorization will not be accepted.

Return Shipping - Customers are responsible for the cost of return shipping. We recommend using a track-able shipping method, as we cannot guarantee receipt of your returned item. New Age Realms is not responsible for items lost in return transit.

No Restocking Fee - We do not charge any restocking fees — ever.

No Final Sale Items - All items in our store are eligible for return within the 14-day window. We do not designate any products as final sale.

Refunds - Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 14 business days have passed since your return was approved and you haven't received your refund, please contact us at: customersupport@newagerealms.com

Exchanges - We do not offer direct exchanges. If you'd like a different item, please return your original purchase within the 14 day window for returns. Once you receive your refund you can place a new order or you can purchase a new order before that's entirely at the buyers discretion. We do back the authenticity of all of our Crystals And Mineral's with a 100% Guarantee. Orders can be cancelled until the fulfillment process has begun. Once the fulfillment process has begun cancellation isn't available due to it already being in transit to your delivery destination. In the event you should need to cancel and the shipment process has begun you will have to wait until you receive the order and start a refund and provide return shipping. 

Damaged or Incorrect Items - If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at: customersupport@newagerealms.com with photos and once the product is returned and verified as the product that was shipped and matches damage represented in photos from the submitted return ticket, New Age Realms will make it right and refund or replace the product with a product of equal or lessor value that is available at the time of return.

EU Customers - If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The same eligibility conditions apply.

Questions? -  Contact us at: customersupport@newagerealms.com — we're happy to help! Click Here To start your return https://newagerealms.com/policies/refund-policy