Política de envío

Shipping Policy

Processing Time:All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.

Cutoff Times:If your order is placed on Friday after 3:00 PM, it will be processed the following Monday before 12:00 PM. If your order is placed before 3:00 PM on Friday, it will be processed and shipped that day.

Weekend Orders: Please account for this extra weekend handling time if you place your order after hours on Friday or over the weekend.

Shipping Delivery Estimates: Shipping and delivery estimates are calculated based on Monday–Friday business days. You will receive an initial email confirming your payment, followed by a second email containing your tracking number and details once the order is fulfilled. Taxes will be calculated at checkout for products that require sales tax collection.

United States Residents

Domestic Shipping: We offer the following shipping options for US orders. Please note that these rates and delivery timelines only apply to residents living within the 50 states of the United States of America

Standard Shipping: $9.99 flat fee for orders of $49.99 and under.

Free Standard Shipping:We are proud to offer Free Standard Shipping for all US residents on orders $50.00 and over.

Estimated Delivery Time: 3–5 business days in transit (Total estimated delivery time from the moment you order to your doorstep is 4–7 business days).

International Shipping:

Rates are calculated at checkout based on your location and order weight. We work with trusted carrier partners to find the best available rate for your destination.

Estimated Delivery Time: 7–15 business days total (Consisting of 1–2 business days for handling and the remaining days for transit).

Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees (tariffs) imposed by your destination country. These fees are the sole responsibility of the customer.

Tracking Your Order:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Please allow 24–48 hours for tracking information to update on the carrier's network.

Lost or Damaged Packages:

In the rare but possible event that your order arrives damaged or is lost in transit, please contact us at customersupport@newagerealms.com

Please Note: Delivery delays can occasionally occur depending on carrier volume. Give the above listed amount of time for your region before requesting customer service to locate your package. If Your package has not arrived by expected delivery date, be sure to promptly contact us no longer than 7 days past the estimated delivery of your order, so we can investigate and resolve the issue. For full details on replacements and coverage limitations, please review our official Return and Refund Policy.

Questions?

Reach out to us at customersupport@newagerealms.com or submit a contact form for us to reach out to you. Once you submit your request we will very promptly respond to you using the contact method submitted— we are always here to help resolve any issues or concerns.